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Frequently Asked Questions
Find answers to common questions about our footwear and apparel
How do PONY® sneakers fit?
Most of our sneakers run true to size. If you are between sizes, we recommend sizing up for a more comfortable fit.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
How should I clean my PONY® shoes?
We recommend using a soft brush and mild detergent for leather styles. For suede, use a specialized suede brush and avoid water.
Can I change or cancel my order after it's placed?
Orders are processed quickly. Please contact our support team within 60 minutes of placement to request any changes.
Are your products authentic?
Yes, this is the official PONY® online store. All products purchased here are 100% authentic.